Area WIRELESS: Bringing a Growing Program Fully In-House

About the Client

Company: AREA Real Estate Services Corporation, a wholly owned subsidiary of the Alberta Real Estate Association
Industry: Real Estate Association / Membership Organization

Organization Type: Professional Association
Key Systems: HubSpot (CRM, CMS, custom objects, workflows), Stripe (custom integration), Rogers (data source), Karana (integration layer)

Case Study Highlights

• Brought Area WIRELESS's operations fully in-house, giving AREA direct control over the program
• Strengthened billing and account management
• Automated key processes to reduce manual administrative work
• Delivered a single, unified system for managing the end user experience
  
  

AREA is Alberta's provincial professional association, representing more than 15,800 REALTORS® through 10 local real estate boards and associations. It operates Area WIRELESS, a REALTOR® mobile service program powered by a national wireless carrier. As the program grew, AREA wanted a system that could optimize how it serviced the end users and ensured best in class management of the billing and customer service.

The Challenge

Bringing a Growing Program In-House

Area WIRELESS had built a loyal end user base, but day-to-day operations depended on processes outside AREA's own environment, which limited flexibility and made it harder to scale the program on its own terms.

AREA wanted a solution that would let it run Area WIRELESS entirely within its own systems, with full visibility and control.

How Unlimited Tech Solutions Helped

Unlimited Tech Solutions built AREA a custom platform that brought the Area WIRELESS end user experience into one connected system.

• Centralized member accounts, billing, and communications in one place, giving AREA full visibility and control.
• Automated billing and payment collection to reflect AREA's own pricing and plans, reducing manual follow-up.
• Strengthened account management to support AREA's full range of end users
  
  

Results

Greater operational control

AREA now manages its own billing, end user records, and payment processes directly.

One connected member experience

End user accounts, billing, and support are unified in a single system.

Consistent, AREA-branded billing

End users receive invoices and pricing that reflect AREA's own program design.

Less manual work

Automated workflows reduce repetitive administrative tasks for the team.

Built to scale

AREA can grow Area WIRELESS's base while maintaining strong oversight.

Why Unlimited Tech Solutions

Unlimited Tech Solutions combined deep technical expertise with a clear understanding of how AREA's team works day to day, delivering a system that gives Area WIRELESS the control, flexibility, and scalability of a fully in-house program.

For associations offering member programs through outside partners, bringing the underlying systems in-house can transform how a program runs, without changing the value members already rely on.