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Numbers not generating

Things to check if the numbering is not working as expected.

  • Give it about a minute to update, especially if a lot of objects are created in short succession.  When checking the fields again in HubSpot, refresh the page to get the latest view.
  • Confirm the Application is installed on the HubSpot account by checking that the Configuration screen is available. If not, Install the Application again and Reconnect using the Configuration screen.
  • Confirm number generation is on. See the Configuration screen.
  • Check the destination property matches the field you expect to be populated using the Configuration screen.
  • Verify the property exists on the object configuration in HubSpot.
  • Confirm the target property is of type string or number. The field type needs to be either text, textarea or number.
  • If the target  property is a number, make sure the Prefix and Post-fix will not result in a non-numeric value.
  • Install the Application again and Reconnect using the Configuration screen

Please contact us if the problem persists.