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You can’t deliver a better customer experience if you don’t know what the current one is. You need to understand your customers — their needs, wants, and pain points — and the steps they take to make the final purchase decision.
We’ll use in-depth research and carefully crafted buyer personas to help you map the entire buyer’s journey, from doubt and awareness to curiosity and certainty.
Then, we’ll identify opportunities for improvement, make changes as needed, and track your progress using Service Hub.
Engage customers through automated chat and shared inboxes anytime, anywhere.
Automatically refer questions and inquiries to a dedicated knowledge base where customers can find solutions to their problems.
Integrate your systems with self-service technology for touch-free sales and customer support, redirecting time and resources to growth and revenue regeneration.
Know what your customers think and need, how they interact with your organization, and how they perceive your brand.
Receive automated feedback and rich analytics on buyer patterns. Measure and track CLV and NPS in real time.
Leverage this valuable insight to make data-driven decisions that continually improve your offering, hone your marketing and sales strategies, and grow your business.
You may have the best products on the market, but that won’t stop customers from leaving if your service is bad.
Recent studies found that 61% of consumers have ditched an otherwise adequate product or service due to a poor brand experience.
Poor communication, lack of information, a poor user experience with your online assets — each are solvable with centralized service.
Once a lead converts, most salespeople pass that contact off to customer service, redirecting their efforts to new leads.
Yet, onboarding new customers costs more than keeping existing ones.
We’ll help upgrade your customer service team into a true revenue engine that capitalizes on your most qualified leads — current customers.
First, create high-quality products and services that customers want and love.
Next, use HubSpot’s Service Hub to enrich your customer post-sale experience and optimize the buyer’s journey for customer success and delight.
Then sit back and watch as happy customers become returning customers and free brand evangelists.