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Elison Maclaud | 16 July, 2025

Meet HubSpot’s Customer Agent: Your New AI-Powered Support Partner

HubSpot is transforming the way businesses handle customer conversations—again. With the new Customer Agent, powered by HubSpot AI, you can now offer real-time support at scale without losing that human touch.

Whether you’re a marketer, service rep, or operations leader, the Customer Agent is built to enhance productivity and reduce manual tasks, all while keeping your customers engaged and happy.

 

What is the HubSpot Customer Agent?

The Customer Agent is an AI-powered tool within HubSpot that responds to customer inquiries through live chat. It can provide instant answers, suggest helpful knowledge base articles, and escalate to a human when needed. This means your team can stay focused on more complex issues, while the agent handles FAQs and repetitive tasks.

 

Key Features:

  • ✅ Real-time support 24/7
  • ✅ Automatically pulls answers from your HubSpot Knowledge Base
  • ✅ Learns and improves over time
  • ✅ Easy to set up within your Service Hub
  • ✅ Seamless handoff to live agents when needed

Who Should Use It?

Any business using HubSpot Service Hub that wants to:

  • Improve response time
  • Reduce manual support tickets
  • Offer consistent, on-brand answers
  • Scale support without scaling headcount

 

Whether you’re a startup or an enterprise, the Customer Agent can help your team be more responsive and efficient.

 

Want to See It in Action?

Watch our video tutorial to learn exactly how to launch and customize your own HubSpot Customer Agent.
In just a few minutes, you’ll be ready to elevate your customer experience with the power of HubSpot AI.

 

 

Ready to Automate Your Support?

Our team at Unlimited Tech Solutions helps businesses implement and optimize HubSpot AI tools—including the Customer Agent—for faster, smarter support.

Schedule a free demo call with our team and discover how to unlock the full power of HubSpot AI.

Elison Maclaud

Elison Maclaud

Elison Maclaud Barbeta-Comstock is a HubSpot Consultant and seasoned inbound marketing specialist with over 5 years of hands-on experience. As a HubSpot Certified Trainer, he has empowered businesses of all sizes to unlock the full potential of their CRM platforms by simplifying complex marketing strategies and delivering clear, actionable insights.

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