Agreement to Terms of Service

These Terms of Service constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you” or “Client”), and Unlimited Tech Solutions, LLC (“Company,” “we,” “us,” or “our”), governing your access to and use of the Karana SFTP Sync service (the “Service”).

Karana is a software product line of Unlimited Tech Solutions, LLC. Karana SFTP Sync is a scheduled, file-based data connector that transfers data files between a Client’s source system, typically an on-premise or legacy system that does not support a modern API and HubSpot via SFTP (Secure File Transfer Protocol), on a recurring schedule agreed with the Client. Karana SFTP Sync is intended as a simpler, lower-cost alternative to a full API integration for systems that cannot support one. It is not a real-time, bidirectional, or native API integration, and it does not include custom development, data transformation logic, or ongoing system support beyond what is described in these Terms and the Client’s order form or quote, unless separately agreed in writing.

Unlimited Tech Solutions, LLC is a registered entity in Florida, United States, with a registered office at 908 Riverside Dr, Tarpon Springs, FL 34689. By accessing or using the Service, or by accepting an order form that references these Terms, you agree that you have read, understood, and agree to be bound by these Terms of Service.

Your access to and use of the Service is also conditioned on your acceptance of the Karana SFTP Sync Privacy Policy, which describes how we collect, use, and disclose data in connection with the Service. Please read it carefully before using the Service.

These Terms supplement, and should be read together with, the general Unlimited Tech Solutions Terms of Service governing use of our websites. Where these Terms conflict with the general site Terms of Service on a matter specific to the Service, these Terms control.

We reserve the right to modify these Terms of Service at any time. We will indicate changes by updating the “Last Updated” date above. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

The Service is not tailored to comply with industry-specific regulations such as HIPAA or FISMA, and may not be used in a way that would violate the Gramm-Leach-Bliley Act (GLBA). If your use of the Service would be subject to such regulations, please contact us before use so we can evaluate whether the Service is appropriate for your needs.

Description of the Service

Unless otherwise specified in the Client’s order form, the Service operates as follows:

The Client (or the Client’s third-party system administrator) places data files, in an agreed format, onto a designated SFTP location on a recurring schedule (for example, daily).
The Service retrieves those files and syncs the data they contain into the Client’s HubSpot instance, or performs the reverse transfer (HubSpot to source system), depending on how the Client’s use case is configured.
The Service does not connect directly to the Client’s source system and does not query that system’s database or API in real time. Data freshness is limited by the configured sync schedule.
Field mapping, file format, and sync frequency are configured during implementation and documented in the Client’s order form or implementation plan.

We do not represent or warrant that the Service constitutes a full, real-time, or native integration between HubSpot and any third-party or legacy system.

Client Responsibilities

Provide and maintain an internet accessible SFTP server.
Correctly configuring Karana SFTP Sync, implementation services are available on request as an add-on but are not included in this agreement.
Ensure data on the SFTP server is securely stored, and that credentials entered into Karana SFTP Sync only have access to data required for the import/export processes.
Maintain the accuracy of data submitted for sync. We are not responsible for errors, omissions, or data quality issues originating in files the Client, or the Client’s systems, provide.
Ensure the Client has the necessary rights and consents to transmit the data it submits to the Service, including any personal data.

Maintenance, Support, and Downtime

Scope of Maintenance

Ongoing maintenance of the Service includes regular updates and security patches to the underlying platform, and minor-version updates to API connections, software, and SDKs used to operate the Service, including bug fixes, performance improvements.

Downtime

If downtime is caused by the platform operating the Service, we will make commercially reasonable efforts to restore functionality and connectivity. If downtime or a sync failure is caused by a third-party system connected via the Service - including the Client’s source system, HubSpot, or any file transfer client used by the Client - the Client is responsible for engaging that third party’s support directly. Assistance from us with third-party systems beyond the scope of the Service will be billed separately.

Fair Use

The Client may not use the Service in a way that artificially increases data volume or processing complexity so as to impact other users of the platform, including deliberately generating excessive file traffic or transfer requests, or using the Service materially beyond normal or agreed usage patterns without our prior written agreement. We may monitor usage and may throttle, charge additional fees for, or suspend accounts that violate this policy.

Prohibited Usage

The Client may not use the Service:

In a manner that could damage, disable, overburden, or impair the Service, or that interferes with any other party’s use of it.
In connection with life-critical systems, including medical devices, emergency response systems, or any application where a failure of the Service could result in injury, death, or significant property damage.

We disclaim all liability for use of the Service in connection with life-critical systems or other high-risk activities, and the Client assumes all risk and agrees to indemnify us against claims arising from such use.

Fees

Fees for the Service are as set out in the Client’s order form, quote, or the applicable pricing page on our website. We reserve the right to change published pricing prospectively; fees for an active order remain governed by that order’s terms unless otherwise agreed.

Data Handling and Security

Data transmitted through the Service is encrypted in transit via SFTP. We do not use Client data submitted through the Service for any purpose other than performing the sync described in these Terms, except as described in the Karana SFTP Sync Privacy Policy. See that Privacy Policy for details on data retention, storage, and your rights.

Intellectual Property

The Service, including all software, scripts, configurations, and documentation we provide in connection with it, is our proprietary property or licensed to us, and is protected by applicable intellectual property laws. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the term of your agreement with us. All rights not expressly granted are reserved.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA SYNCED THROUGH THE SERVICE WILL BE FREE OF ERRORS ORIGINATING IN CLIENT-SUPPLIED FILES OR THIRD-PARTY SYSTEMS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify, and hold us harmless from any claim arising out of: (1) data you submit through the Service; (2) your breach of these Terms; or (3) your violation of any applicable law or third party’s rights in connection with your use of the Service.

Term and Termination

These Terms remain in effect while you use the Service. Either party may terminate the Service in accordance with the termination provisions of the Client’s order form, or, absent such provisions, upon thirty (30) days’ written notice. We may suspend or terminate the Service immediately for a material breach of these Terms, including a breach of the Fair Use or Prohibited Usage sections above.

Governing Law and Dispute Resolution

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause.

Relationship to General Site Terms

Except as modified above, the general provisions of the Unlimited Tech Solutions website Terms of Service, including Electronic Communications, Copyright Infringement, and Miscellaneous, apply to your use of the Service to the extent not inconsistent with this document.

Contact Us

Questions about these Terms of Service can be directed to:

Unlimited Tech Solutions, LLC

908 Riverside Dr.

Tarpon Springs, FL 34689

United States

Phone: (727) 222-0592

Email: info@unlimitedtechsolutions.com

Karana SFTP: Terms of Service